Delivery, Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.
Please return goods unused and in original packaging in perfect condition for resale within 14 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.
In the unlikely event that any of the goods are faulty we will either send you a replacement item or part free of charge. Please contact our support team for additional information.
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.
Changing or cancelling an order
Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us by email within 7 days.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).
We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
When will I receive my refund?
We action all refunds within 2 working days after we receive the goods and it can take up to 3 working days for the refund to show on you card.
All orders are subject to product availability and should be delivered within 1-3 working days. If an item in your order is unavailable, we will advise you of the delay and ship the item when back in stock. Shipping costs for your order are non-refundable. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.