Emergency SOS | Nextbase

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Emergency SOS

In the event of an incident where the driver is unresponsive, Nextbase Emergency SOS can alert the emergency services of your location and other details. Ensuring emergency services assistance can respond quickly in a circumstance where they may not have been contacted for some time.

When an incident is detected the Emergency SOS system will go through an anti-false positive master process. If this master process completes the phone enters a ‘beacon’ mode, where if the phone remains still or is unanswered, then the emergency alert is sent.

The emergency alert that is sent to the integrator and emergency services includes GPS location and heading as standard, but also other personal details such as medical history, blood type and allergies.

To access this service you will simply need a smartphone with Bluetooth (4.2 +), a subscription to the service via the MyNextbase Connect App (free for 12 months) and a Nextbase 322GW model or above.

Requires compatible smartphone and country availability. Payable subscription required in year 2+

Subscription to the MyNextbase Emergency SOS service will be immediately available to any customer using the MyNextbase Connect mobile application in any one of the following countries: Belgium, Canada, Finland France, Germany, Ireland, Luxembourg, Netherlands, Norway, Sweden, United Kingdom and the United States.

Please note that although you may subscribe in one of the countries listed above, you will only be able to use the MyNextbase Emergency SOS service in any one of the following countries Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom and United States.

The MyNextbase Emergency SOS service is designed to alert the emergency services in situations where the user has been involved in an accident which renders them incapable of alerting the emergency services themselves. The service will not alert the emergency service of all accidents – for example, low-speed accidents will not be notified to the emergency services, nor will accidents after which the alert notification process is cancelled before the emergency services are alerted (for example where the user cancels the alert because they are not incapacitated following the accident).

Users must immediately cancel the automatic alert process if they are not incapacitated following an accident or if for any reason the emergency services are not required following the relevant accident. The automatic alert process can be stopped or overridden at any time prior to the emergency services being notified of the relevant accident.

The MyNextbase Emergency SOS service is not a guaranteed service and is dependent and reliant on a number of factors (e.g. service may be affected or unavailable if mobile device and/or dashcams is damaged in an accident) and 9 (e.g. having location services turned on). Where these requirements are not met, the MyNextbase Emergency SOS service will NOT work.

For Nextbase Emergency SOS Service Terms & Conditions, please click here

Minimum mobile phone requirements



Bluetooth Version




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